Patrick Thermal Services Acquires Poolheat

Welcome to Poolheat’s Journey, where we share our story of becoming the go-to experts for pool equipment sales and service. We have top-notch pool solutions for anyone, whether you’re a professional, business owner, family, or retiree. In this blog post, we’ll take you through our journey and how it all started, including the pivotal moment when Patrick Thermal Services purchased Poolheat. So grab a cup of coffee and join us as we dive into our captivating tale.

Poolheat’s Beginnings

Focus on Gas Pool and Spa Heaters

 At the time of purchase by Patrick Thermal Services, Poolheat focused primarily on gas pool and spa heater sales, service, and repairs. Originally known as Gas Pool Heating Services, Poolheat specialised in providing high-quality Raypak gas pool and spa heaters. As the sole distributor of Raypak gas pool and spa heaters in South Australia, Poolheat became a trusted choice for professionals, families, retirees, and business owners seeking reliable gas pool heating solutions.

Recognizing the Need

Discovering Pool Equipment as a Common Issue

Pool Heaters are an essential component of any functioning pool system. However, when your heater stops working, it’s not always a heater-specific issue. That’s why it’s crucial to recognize the need for properly trained pool equipment repairers. A gas pool heater tradesperson should not only be an expert in heaters but also well-versed in the intricacies of pool equipment.

Faults in pool heaters can often be caused by various factors, such as pumps with insufficient flow, low water levels in the pool, valves going the wrong way, filters in need of cleaning, or conflicts with other equipment.

By having skilled professionals who understand the broader pool system, you can ensure prompt and accurate repairs, keeping your pool in top shape for everyone to enjoy.

Expanding Knowledge and Expertise

Poolheat leads the way

Poolheat led the way in providing gas tradespersons with experience and qualifications in pool equipment repairs. Unlike other companies in the industry, Poolheat recognised the need for a one-stop solution for customers facing pool equipment issues. In the past, there was a habit of passing the responsibility to others in the industry, resulting in frustration and delays for customers. This still happens today, although a single company tends to contract the work out to several people. Poolheat saves customers from the hassle of multiple service calls. From the start, Poolheat saw customers hate repeating themselves. One person, one job. It works best for everyone.

Field Training Leads to Reliable Expertise

Knowing that Pool Equipment and Gas Pool Heating work together and the tradesperson needs to know both is one thing, but how to train for both? When Patrick Thermal Services purchased Poolheat, there were no available courses specifically tailored for this combination. Instead, on-the-job or field training became the best source of information. We relied on books written for commercial purposes, studying and putting their practices into action in your homes and businesses where needed. These books provided valuable insights on correct installations of pool equipment, allowing us to recognise and correct any incorrect installations. Plus, they introduced us to complex water testing methods, which may not be commonly used by home pool owners.

From Gas Experts to Pool Heating Experts

Pool Chemistry and Pool Equipment Expertise

After gaining extensive experience and expertise in pool equipment, there was still more to learn. Then finally on the scene came a course made for professionals in the pool industry.

By taking the NSPF Certified Pool Operators Course, Poolheat enhanced their expertise. Through this commercial course, Poolheat learned about complex chemical dosing and troubleshooting pool issues with chemistry. It also taught testing for uncommon elements not typically covered in standard home pool test kits. With advanced training and a commercial-grade test kit, Poolheat was ready to offer top-notch service and support to all customers.

Becoming the Go-To Sales and Service Provider

Providing service to pool equipment and selling and servicing gas pool heaters wasn’t enough though. Poolheat found that, as a trusted provider, their clients expected them to replace pieces of pool equipment that weren’t able to be fixed. So Poolheat expanded its services to encompass sales for pool equipment and also for pool heat pumps, along with gas pool heaters. Poolheat could meet clients’ needs for pool-related services with this shift.

Gas Pool Heater Repairs and Sales

Our Gas Pool Heater Repairs and Sales service is the foundation of our Pool Equipment Repairs and Sales business. We’re pros at this, so we’ll give you a fantastic product, install everything perfectly, and make sure you’re taken care of after that.

What sets us apart is our commitment to meeting our client’s unique needs. While many companies limit themselves to selling one brand, we believe in providing options.

And our skilled gas tradespersons can fix any brand of gas pool or spa heater, which sets us apart from other companies that rely only on in-house training.

Pool Equipment Repairs and Sales

Poolheat’s expansion into the world of Pool Equipment Repairs and Sales has been a game-changer for both our clients and us. We are thrilled to now offer a wide range of pool equipment, from pool pumps and spa pumps to solar pumps and swim jet pumps. Our expertise also extends to cartridge filters and media filters, ensuring that our clients have access to the most effective filtration systems.

Additionally, we provide sales and repairs for chlorinators, ozonators, and dosing systems, making pool maintenance easier than ever. And let’s not forget about automation, lights, and robotic pool cleaners – our inventory has it all! With Poolheat, you can rest assured that you’ll find the perfect pool equipment and products to suit your needs.

Swimming Pool Heat Pump Sales

For those who prefer not to use a gas heater or do not have gas access, an electric pool heat pump may be a viable alternative in South Australia.

This was why, when Poolheat clients began to ask about them, we obliged! After all, we’re all about options!

While heat pumps are not commonly chosen in this region because of their suitability for more humid climates, they can still be beneficial for certain circumstances.

Homes with large electric solar arrays, for example, can make the most of excess power that would otherwise be sent to the grid. Additionally, residents in the Adelaide Hills, where humidity is higher compared to the Plains, may find heat pumps a better fit as they are typically designed for areas with greater humidity.

In conclusion: 

Poolheat’s journey has been nothing short of remarkable. From its humble beginnings as a gas pool heating company, we have evolved and adapted to become the go-to experts for all pool equipment sales and service.

With nearly 25 years under our belt, we have grown alongside our clients, expanding our knowledge and offerings to meet their ever-changing needs. Whether it’s advice, products, or services in any pool equipment category, Poolheat is here to provide unparalleled support and expertise.

Join us on this exciting journey and let us be your trusted partner in creating the ultimate pool experience.